Legal
Privacy Policy
This is a draft policy provided as a starting point and should be reviewed by a qualified adviser before publication.
Who we are
ScopeTrail provides missed-call appointment recovery services to private dental practices and private medical clinics. This policy explains how we handle information belonging to our practice clients and the patients who contact them.
What we collect
From practices, we collect contact and business details submitted through our audit request form, such as name, work email, practice name, website and approximate call volume.
On behalf of a practice, we process only the minimum patient information required to deliver a recovery message — typically a mobile number and the time of the missed call. We do not collect or store medical or clinical information.
How we use it
- To arrange and deliver your recovery audit
- To configure and operate the missed-call recovery service for a practice
- To produce monthly reporting for the practice
- To respond to enquiries and provide support
Data sharing
We do not sell personal information. Information is shared only with the service providers necessary to deliver SMS messages and, where relevant, with the practice itself.
Retention
Information is retained only for as long as necessary to provide the service and meet our legal obligations, and is deleted or anonymised thereafter.
Your rights
Under UK data protection law, you have the right to access, correct, or request deletion of your personal information. To make a request, contact [email protected].
Contact
Questions about this policy can be sent to [email protected].
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